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Project Quality management system
The company’s Management is responsible for the Quality Management System and determines the basic management rules. It identifies and implements an appropriate and effective Quality Management System, so as to have the greatest possible assurance that the services it provides will meet at all times the specific requirements of customers.
To achieve the above goal, HQP implements a Quality Management System and initiates the appropriate mechanisms through the organizational structure for the implementation of corrective and preventive actions, so that the System is checked for its effectiveness and improved where the audit reveals problems or malfunctions.
Investing in the continuous improvement of its services and their guaranteed quality, HQP has developed a Quality Assurance System to offer its customers high quality services in line with international practices. As confirmation of continuous effort, HQP holds ISO TUV AUSTRIA Certification, as well as other international and demanding certifications.
Our company is certified with:
ISO 9001:2015
Quality management system
ISO 41001:2018
Facility management system
ISO 14001:2015
Environmental management system
ISO 45001:2018
Occupational health & safety management system
Quality policy
HQP‘s quality policy is based on the following principles:
- The achievement of quality through the participation of all employees in maintaining the policy of our company with basic principles of responsibility, know-how and education.
- The preservation of the confidentiality of the work, which must be carried out under a regime of complete confidentiality and security.
- The guarantee of the full implementation of quality standards for all services, which should comply with the requirements of its customers and with the current legislation.
- Close and constructive cooperation with customers.
- The continuous effort to improve the quality of the services provided, aiming at zero number of customer complaints and failures in the provision of security and technical coverage services.
HQP is certified by the global certification body TUV AUSTRIA to ISO standards:
- 9001:2015 Quality Management System
- 14001:2015 Environmental Management System
- 41001:2018 Facilities Management System
- 45001:2018 Occupational Health & Safety Management System
Evaluation
The implemented Quality Management System is subject to annual and monthly evaluation, aiming at the continuous improvement of the services provided and the maintenance of HQP in a leading position in its fields of activity.
Through the Annual and Monthly Review of the System, based on which:
- examine the Degree of Achievement of the Policy and Quality Objectives,
- appropriate corrective action is taken, where necessary; and
- Targets are set for next year
HQP succeeds in being a guaranteed choice for its customers.