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Quality management system

The company’s Administration is responsible for the Quality Management System and determines the basic management regulations. They define and apply an appropriate and efficient Quality Management System, in order to have the best possible confirmation that the provided services will always meet the particular needs of the customers.

For achieving the aforementioned goal, the company applies a Quality Management System and through its organisational structure sets in motion the proper mechanisms for the application of corrective and pre-emptive actions, so that the System is checked with regard to its efficiency and improved where problems or malfunctions are ascertained.

Investing in the constant improvement of its services and their certified quality, our company has developed a Quality Assurance System, in order to offer high quality services to its customers, in accordance to international practice. As confirmation of this on-going effort, HQP possesses ISO TUV AUSTRIA Certification, as well as other international and demanding certifications.

Our company is certified with:

ISO 9001:2015

Quality management system

ISO 41001:2018

Facility management system

ISO 14001:2015

Environmental management system

ISO 45001:2018

Occupational health & safety management system

Quality policy

The policy of our company HQP FACILITY SERVICES in the field of quality is based on the following principles:

  • In achieving quality through the participation of all employees in maintaining the policy of our company with the basic principles of responsibility, expertise, and their education.
  • In safeguarding the confidentiality of the work, which must be conducted under a regime of complete confidentiality and security.
  • In the guarantee of the full application of quality standards for all services, which should be in accordance with the requirements of its customers as well as with the applicable legislation.
  • In close and constructive cooperation with customers.
  • In the continuous effort to improve the quality of the services provided, with the goal of zero customer complaints and failures during the provision of security and technical coverage services.

Our company HQP FACILITY SERVICES is certified by the global certification body TUV AUSTRIA to ISO standards:

  • 9001:2015 Quality Management System
  • 14001:2015 Environmental Management System
  • 41001:2018 Facilities Management System
  • 45001:2018 Occupational Health & Safety Management System


The implemented Quality Management System is subject to annual and monthly evaluation, with the aim of continuously improving the services provided and maintaining our company HQP FACILITY SERVICES in a leading position in its fields of activity.

Through the Annual and Monthly Review of the System, based on which:

  • the Degree of Achievement of the Quality Policy and Objectives are examined,
  • necessary corrective actions are taken, where required, and
  • goals are set for the next year

our company HQP FACILITY SERVICES manages to be a guaranteed choice for its customers.

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