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Quality management system
The company’s Administration is responsible for the Quality Management System and determines the basic management regulations. They define and apply an appropriate and efficient Quality Management System, in order to have the best possible confirmation that the provided services will always meet the particular needs of the customers.
For achieving the aforementioned goal, the company applies a Quality Management System and through its organisational structure sets in motion the proper mechanisms for the application of corrective and pre-emptive actions, so that the System is checked with regard to its efficiency and improved where problems or malfunctions are ascertained.
Investing in the constant improvement of its services and their certified quality, our company has developed a Quality Assurance System, in order to offer high quality services to its customers, in accordance to international practice. As confirmation of this on-going effort, HQP possesses ISO TUV AUSTRIA Certification, as well as other international and demanding certifications.
Our company is certified with:
ISO 9001:2015
Quality management system
ISO 41001:2018
Facility management system
ISO 14001:2015
Environmental management system
ISO 45001:2018
Occupational health & safety management system
Quality policy
The company’s policy on the matter of quality is based on the following principles:
- All employees contribute to achieving quality within the limits of their responsibility, technical knowledge and education
- The company safeguards the confidentiality of the operations that have to be executed under a regime of complete discretion and safety
- The company guarantees the absolute application of quality standards for all its services, which should be in accordance with the customer’s requirements as well as the current legislation
- On the close and constructive cooperation with the customers.
On the constant effort to improve the quality of the provided services, aiming at zero customer complaints and failures during the provision of guarding and technical coverage services.
Evaluation
The Quality Management System employed is subject to annual – at least – evaluation, for the purpose of its constant improvement.
This is achieved mainly through the Annual System Review, where the Degree of Attainment of the Quality Policy and Objectives is examined, all necessary corrective actions are taken where it is required and goals for the following year are set.